02 Sep 2010 
Support Center » Knowledgebase » Problems with Microsoft KB946983 update and KB952142 update
 Problems with Microsoft KB946983 update and KB952142 update
Solution

We found many complaints in internet forums that KB946983 causes various problems with Microsoft Outlook. We were able to reproduce some of them and we reported them to Microsoft. Microsoft update KB946983 has possible problems and we recommend it shouldn't be installed until it will be fixed by some other update. We also found these problems are caused also by a newer version of this update - KB952142.

In order to resolve these problems follow one of these suggestions:
  • Microsoft released official update to address this problem named KB 950282 - Description of the Office Outlook 2007 hotfix package: March 20, 2008. It can be found at http://support.microsoft.com/default.aspx?scid=kb;EN-US;950282. However this update still cause similar problem and we recommend to not use it / uninstall it from your client machine. Contact Microsoft Customer Support center at http://support.microsoft.com/contactus/?ws=support to get appropriate update. Provide them with KB ID to point this issue.
  • According to following Microsoft's bulletin http://www.microsoft.com/technet/security/Bulletin/MS08-015.mspx, Outlook 2007 with Service Pack 1 isn't affected by security error which is solved by the update KB946983. So users which are using Microsoft Outlook 2007 can use following workaround:
    • Install Service Pack 1 for Outlook 2007.
    • Remove security update KB946983 and security update KB952142.


Article Details
Article ID: 478
Created On: 10 Apr 2008 10:18 PM
Author:
Last Edit:

 This answer was helpful  This answer was not helpful

Posted By: dick On: 14 Apr 2008 10:23 AM
Sometimes after deleting the KB946983 you may still experience the problem with absent KOFF plugin. You have to enable the plugin within MS Outlook properties.

The procedure for Outlook 2007 follows.
Outlook menu->Tools->Security Center...
Choose "Addins" from lefthand menu.
Choose "Denied Items" from combobox on the bottom of the form; click the "Go..." button next the combo.
Choose "Kerio Outlook Connector User Interface" from the list and click "Allow" button.


Posted By: dick On: 14 Apr 2008 10:23 AM
Sometimes after deleting the KB946983 you may still experience the problem with absent KOFF plugin. You have to enable the plugin within MS Outlook properties.

The procedure for Outlook 2007 follows.
Outlook menu->Tools->Security Center...
Choose "Addins" from lefthand menu.
Choose "Denied Items" from combobox on the bottom of the form; click the "Go..." button next the combo.
Choose "Kerio Outlook Connector User Interface" from the list and click "Allow" button.


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